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Patient Services Coordinator

  • Full-time or part-time
  • On-site
  • Prescott Valley, Arizona

Ongoing recruitment. We review applications on a rolling basis. Start dates are flexible and are set by the needs of the practice as it grows. We welcome applications at any time.

Compensation
$18.00 to $22.00 per hour, depending on experience
Schedule
Monday to Friday daytime hours; some evenings or weekend hours may be required
Benefits
Health plan contribution with a health savings account; 401(k) retirement plan with employer match; paid time off and paid holidays; Arizona earned paid sick time

As a Patient Services Coordinator at Doxen Health, you will lead our front office and serve as the face of the practice. You will play an important role in keeping day-to-day operations running smoothly and creating a positive experience for every patient.

What you will do

  • Greet patients, check them in and out, and keep the lobby welcoming and on time
  • Answer phones and patient portal messages; route clinical questions to the right person
  • Schedule appointments in eClinicalWorks and manage online booking, reminders, and the waitlist
  • Register new patients: demographics, insurance cards, identification, consent and privacy forms
  • Verify insurance eligibility and benefits before each visit; flag referral or authorization requirements
  • Collect copays, deductibles, and balances; reconcile the cash drawer and card payments daily
  • Process medical records requests and incoming faxes, scanning and indexing documents to the right chart
  • Additional duties as directed

Required qualifications

  • High school diploma or equivalent
  • At least 1 year of front desk experience in a medical, dental, or behavioral health office
  • Working knowledge of insurance verification, copays, and deductibles
  • Comfortable with electronic health records, phones, and handling payments
  • Strict adherence to patient confidentiality and the Health Insurance Portability and Accountability Act (HIPAA)
  • Calm, friendly, and clear with patients who are frustrated, confused, or not feeling well

Preferred

  • eClinicalWorks experience
  • Comfort with technology
  • Bilingual English and Spanish

Physical requirements and work environment

  • Sitting and standing at a desk for extended periods
  • Dexterity to operate standard office equipment and perform rapid data entry
  • Lifting up to 20 pounds
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Equal employment opportunity. Doxen Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.

Arizona earned paid sick time. In accordance with the Fair Wages and Healthy Families Act, Doxen Health provides earned paid sick time to all eligible employees.

At-will employment. Employment with Doxen Health is on an at-will basis as recognized under Arizona law, meaning that either the employee or the company may end the employment relationship at any time, with or without cause, and with or without advance notice.

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